FAQ

When will I get my order?

Please allow 10 business days for your order to ship, depending on the item(s) you ordered. Due to COVID-19, our shipping warehouse is operating with a limited staff, so some orders take a little longer to ship than normal. We appreciate your patience and understanding. Most products on the website have a specific shipping date listed. Orders ship via UPS Ground, UPS SurePost (USA domestic orders) or DHL Express (international orders). We expect all shipments to arrive 2-6 days after shipping, depending on geographical location. You will receive an email when your order ships out, with tracking info.
What is your return policy?

We gladly accept returns up to 14 days after you receive your order. If more than 14 days has passed since your order was delivered to you, unfortunately we cannot offer you a refund, exchange, or credit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can only initiate a return once your order has shipped. If your order has shipped, please login to your customer account and follow the return instructions within your order. If you have any questions about a return, please email us at support@lilirose.com. You will need your order number and the email address you used to place your order. Please note that the cost of return shipping will be deducted from your refund amount.
What payment methods do you accept?

For USA domestic customers, we accept most major credit cards (including Visa, MasterCard, American Express, Discover, JCB, Diner's Club).
Do you charge sales tax?

Yes, we charge sales tax within the United States, calculated by the state and county to which your order is shipping.
Who should I contact if I have further questions?

Please contact us at support@lilirose.com and we will get back to you as soon as possible.